Star Ratings

Ratings Explained
A Star Rating is determined by more than 200 criteria that have been ranked by Australian travellers according to what's important to them. The rating is independently verified ensuring customers can have confidence in the rating assigned to each property.
Star Ratings are an internationally recognised symbol for quality accommodation standards. They are used in more than 70 countries worldwide and reflect the cleanliness, quality and condition of guest facilities.
Star Ratings are a mark of quality: if a property has a 1 Star Rating, you can be assured that the property has met the standards expected of a quality 1 Star property; if a property has a 5 Star Rating, it has met the standards expected of a quality 5 Star property.
The 'star' symbols are a licensed trademark and can only be used by properties that have been licensed to use them by the Australian Tourism Industry Council (ATIC).
Star Ratings are your safeguard against 'self-ratings' - properties who have assessed their own quality standards.
Star Ratings are awarded to six distinct accommodation categories: Hotels, Motels, Serviced Apartments, Hosted Accommodation, Caravan-Holiday Parks and Self Catering properties.

How it works
Star Ratings stand for independently reviewed quality standards and are easily defined:


Properties that typify luxury across all areas of operation. Guests will enjoy an extensive range of facilities and comprehensive or highly personalised services. Properties at this level will display excellent design quality and attention to detail.



Properties which achieve a deluxe guest experience. A wide range of facilities and superior design qualities are typically complemented by service standards that reflect the varied and discerning needs of the guest.





Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations.




Properties that focus on the needs of price conscious travellers. Services and guest facilities are typically limited to keep room rates affordable and competitive but may be available upon request or fee-based.




Properties that offer budget facilities without compromising cleanliness or guest security. Guests may access fee-based services or facilities upon request.

Half-Star Ratings indicate modest improvements in the quality and condition of guest facilities.